HOW DO I PLACE AN ORDER?

Choose your preferred product, select the available size or variant, add it to your cart, and proceed to checkout.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are processed and shipped locally within 2 business days after order confirmation.

HOW LONG DOES DELIVERY TAKE?

Metro Manila deliveries usually take 1–3 business days, while provincial deliveries may take approximately 5–10 business days.

CAN I CANCEL MY ORDER?

Orders cannot be canceled once they have already been shipped. Please contact us as soon as possible if you need assistance before your order is shipped.

CAN I CHANGE MY SHIPPING ADDRESS?

Please contact us immediately. Address changes may only be possible before your order has been processed or shipped.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, tracking information may be provided through the courier or our official store channels.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

Contact us and provide clear photos or videos showing the issue, together with your order details.

CAN I RETURN OR REFUND MY ORDER?

Returns or refunds may be accepted for damaged, defective, incorrect, or incomplete items, subject to review.

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN?

Items that have been used, washed, altered, or damaged after delivery are not eligible for return or refund.

WHAT IF I RECEIVE THE WRONG ITEM?

Please contact us and provide clear photos of the item received, together with your order details.

CAN PRODUCT COLORS LOOK DIFFERENT IN PERSON?

Slight color variations may occur due to lighting conditions, screen settings, and photography.

CAN PRODUCT MEASUREMENTS VARY?

Slight variations in measurements may occur due to manual measurement and production processes.

WHAT HAPPENS IF I ENTER THE WRONG SHIPPING DETAILS?

Customers are responsible for providing complete and accurate shipping information. Incorrect details may cause delays or failed deliveries.

WHAT IF MY DELIVERY IS DELAYED?

Delivery times are estimates and may be affected by weekends, holidays, weather conditions, courier delays, or high order volume.

HOW CAN I CONTACT PLYO?

For questions, concerns, or assistance with your order, you may email us at:

plyo.apparel@gmail.com